Account & sign-in
- Reset your password or recover access
- Update your legal name for certificates
- Manage sessions and sign out everywhere
Support center
How can we help?
Search common topics below, or start a guarantee claim. Most requests are handled automatically — and a human is always available for the decisions that matter.
You're talking to an automated assistant. Our support assistant is AI and identifies itself as automated. It handles routine requests end-to-end and hands off to a person whenever a human decision is required.
Browse help topics
Billing & refunds
- View receipts and payment history
- Understand charges, coupons, and affiliate credits
- Request an eligible refund or dispute a charge
Curriculum & study
- How adaptive lessons and remediation work
- Mock exams, readiness, and passing thresholds
- Course-completion certificates (not an FAA certificate)
Technical issues
- Video, narration, or playback problems
- Progress not saving or syncing
- Browser and device compatibility
Accessibility
- Keyboard navigation and screen-reader support
- Captions, transcripts, and reduced-motion
- Request an accommodation
Pass-guarantee claim
Did the work, sat the real test, and didn't pass? Check your eligibility and file a claim. Exact terms are pending legal review.
Start a guarantee claim →Talk to a human
A person can always step in
Automation handles routine work, but you can request human review for any of these — no bot will have the final say:
- Refund or guarantee denials
- Account termination or suspension
- Suspected fraud on your account
- Certificate revocation
- Safety concerns
- Privacy requests and incidents
- Accessibility accommodations
Related
See the pass guarantee overview, FAQ, and safety & accuracy. A course-completion certificate is not an FAA pilot certificate, rating, or endorsement.